Naturopathic Clinic Policy
As a patient, you are not required to have an appointment to refill products, although some products may require Dr. Jiwani’s supervision of your progress, due to their therapeutic action and potency. In certain instances, Dr. Jiwani may require a follow-up visit to reassess your current health status, therefore certain medications may not be available for purchase.
Cream-based products are non-refundable due to the fact that they cannot be re-sold. Supplements that have been opened are non-refundable unless permission is granted by Dr. Jiwani. Unopened supplements must be returned within 14 days and must be accompanied by a receipt.
A discount of 25% is offered to clinic patients per patient referral, after the referral’s initial consultation with Dr. Jiwani. Purchase Limits may apply to 25% Discounts. Refunds and Discounts do not apply to LAB TESTS, IV treatments or VISIT fees, and cannot be combined with other discounts. The clinic reserves the right to change or withdraw discounts, services or supplements at any time, without prior notice. This clinic retains the right to limit the purchase quantity of any product. This ensures that other patients can also access their health requirements. When possible, we will gladly reserve the products you require for same day pickup.
Initial consultations are FREE for approximately 30 minutes, as long as the appointment is attended and not rescheduled. If you reschedule or do not attend your scheduled initial visit, the charge is $68 when you do see Dr. Jiwani on your first visit. Subsequent visits with Dr. Jiwani are a minimum charge of $38 for the first 15 minutes. Visit times are incrementally rounded upward to the nearest 5 minutes, i.e. 17 minutes would be billed as 20 minutes. The average visit length is 15 minutes for $38. The average lab review visit is 20 – 30 minutes for $48 – $68. Visit fees are as follows:
15 mins $38 20 mins $48 25 mins $58 30 mins $68 35 mins $78 40 mins $88
Pharmaceutical prescriptions can only be supplied during a regularly scheduled visit with Dr. Jiwani, for your own health benefit. If you are in need of a prescription and are unable to see Dr. Jiwani in a timely manner, please contact your medical doctor or a walk-in clinic and follow their instructions until you see Dr. Jiwani at your next visit. Please refer to our Pharmaceutical (Drug) Prescription Refill Policy or ask clinic staff. Prescriptions that are “LOST” will be subject to $20 replacement fee, to be provided at Dr. Jiwani’s availability.
Changed appointments require 72 hours notice to avoid a cancellation fee of $38. In order to facilitate a timely flow of patient visits, Dr. Jiwani may require an additional visit, if further discussion is necessary. Patients should be scheduling their visits with Dr. Jiwani at their original “home” clinic (Vancouver or Surrey), unless 2 months notice is given.
Patients outside of Canada must arrange for shipment of their own products, and must bear the cost and liability of the shipment. As a customer service, the clinic may ship products to local patients depending on the product and the quantity ordered. Orders under a certain dollar amount will incur a shipping fee. Certain products are not appropriate for shipping due to fragility. Due to our products’ therapeutic strength and quality, doses recommended by Dr. Jiwani are to be followed and not recommended to non-patients. Non-patients are not permit to purchase our products from the clinic. Please defer to the advice of your healthcare practitioner.
This clinic (Natural Therapeutics Health Centre Inc.) is legally required to charge applicable taxes on all products and services. Ask us if you need to clarify any of these policies or discount offers, as we offer these in fairness to all of you, our patients. Pricing on all of our retail products is competitive. If you find the identical brand and size of product, we will do our best to match or beat the price☺.
Thank you, Dr. Jiwani.
This information is for educational purposes only and does not advocate self-diagnosis. Due to individual variability, consultation with a licensed health professional, such as a licensed naturopathic physician is highly recommended, prior to starting a natural treatment plan. For further information, see Terms of our Website.
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